Customer service

  Shipping and delivery

GLS Parcelservice and TNT Post are contracted for package delivery. These companies take care of the transport of scale models and parts in the proper way. BemoModels.com provides the correct packaging and protection of the packages.

If you have any questions concerning your order/package, we are best reached by mail.

  Payment

The web shop is equipped with a secure payment system. With this system we can deliver even faster. Payment options are, among other things, Credit cards; Visa and MasterCard, PayPal and manual transfer. Unfortunately, C.O.D. delivery to a foreign country is not possible.

Click here for more information about payments...

  Privacy

Your personal information, including your email address, will be exclusively used on behalf of the goal you provided them for: processing your orders and informing you about market developments in the field of BemoModels.com products as well as possible (By ordering on BemoModels.com you agree with that mentioned above, the so-called opt-in provision).

To fully inform you, we mention that the personal information provided is saved in an electronic information system. This system is exclusively designated for use on behalf of BemoModels.com. We naturally undertake to treat this information as confidential and to protect it against improper use.

  Return

If you would like to return packages of goods, first contact one of our employees. Unstamped postal items will not be accepted.

  Customer service / Complaints

Unfortunately, anywhere that people work mistakes are occasionally made. If, despite our best efforts for accuracy, there is still something missing from your order or if you have a question, complaint or incompleteness concerning your order, please contact us (preferably by phone).

T. +31 (0)475 - 45 35 36
E. info@bemomodels.com

 

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